Refund Policy
Last updated: July 16, 2026
This Refund Policy describes the conditions under which Dealvibehub ("we", "us", or "our") processes refund requests for services purchased through dealvibehub.top. By purchasing any service or subscription, you agree to the terms set out below.
1. General Principles
We are committed to delivering high-quality educational services and aim to resolve any dissatisfaction fairly and promptly. Refund eligibility depends on the type of service purchased, the timing of the request, and the extent to which the service has been accessed or consumed.
All refund requests are evaluated individually. Submitting a request does not guarantee approval. We reserve the right to decline requests that do not meet the conditions outlined in this policy.
2. Eligible Services
Refund requests may be considered for the following:
- Subscription plans that have not been substantially used within the eligible refund window
- Individual session bookings cancelled within the permitted cancellation period
- Course enrolments where access has not been materially exercised
- Duplicate charges resulting from a technical or billing error
3. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Services or sessions that have been fully delivered or completed
- Downloadable or digital materials that have been accessed or downloaded
- Subscription periods that have already elapsed at the time of the request
- Promotional, discounted, or complimentary purchases unless otherwise stated at the time of sale
- Requests submitted after the applicable refund window has closed
- Accounts suspended or terminated due to a violation of our Terms of Service
4. Refund Windows
4.1 Subscriptions
Refund requests for subscription plans must be submitted within 7 calendar days of the initial purchase date. Renewal charges are not refundable once the new billing cycle has begun. Cancelling a subscription stops future charges but does not automatically trigger a refund for the current period.
4.2 Individual Sessions
Sessions cancelled at least 24 hours before the scheduled start time are eligible for a full refund or credit at the purchaser's discretion. Cancellations made less than 24 hours before the session start time are not eligible for a monetary refund but may be eligible for a session credit at our discretion. No-shows are not eligible for refunds or credits.
4.3 Course Enrolments
Refund requests for course enrolments must be submitted within 7 calendar days of the purchase date and before more than 20% of the course content has been accessed. Requests submitted after either of these thresholds are not eligible.
5. How to Submit a Refund Request
To initiate a refund request, contact our support team using the details below and include the following information:
- Full name and email address associated with your account
- Order or transaction reference number
- Name of the service or session for which a refund is requested
- Reason for the request
Contact details:
- Email: info@dealvibehub.top
- Phone: +61730406132
- Address: 26 Pankhurst Cres, Gilmore ACT 2905, Australia
We aim to acknowledge all requests within 2 business days and to provide a final decision within 7 business days of receiving all required information.
6. Refund Processing
6.1 Approved Refunds
Approved refunds are returned to the original payment method used at the time of purchase. We do not issue refunds to a different payment method or account. Processing times depend on your payment provider and may take between 5 and 14 business days to appear on your statement.
6.2 Partial Refunds
Where a service has been partially consumed or where only a portion of the purchase qualifies under this policy, we may issue a partial refund proportional to the unused portion. The amount will be calculated at our reasonable discretion and communicated to you before processing.
6.3 Service Credits
In certain cases, we may offer a service credit instead of a monetary refund. Credits are applied to your account balance and may be used toward future purchases on dealvibehub.top. Credits have no cash value and are non-transferable.
7. Chargebacks and Payment Disputes
We encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Raising a dispute without first allowing us the opportunity to resolve the matter may result in the suspension of your account pending investigation. We cooperate fully with payment processors and provide all relevant documentation in response to disputes.
8. Technical Failures and Service Interruptions
If a session or service is interrupted or cannot be delivered due to a technical issue on our side, we will offer either a full reschedule at no additional cost or a full refund for the affected session. We are not liable for interruptions caused by your own internet connection, device, or third-party software.
9. Changes to This Policy
We may update this Refund Policy from time to time. The revised version will be published on this page with an updated date. Continued use of our services after any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
10. Contact Us
If you have any questions about this Refund Policy or need assistance with a request, please reach out to us:
| Channel | Details |
|---|---|
| info@dealvibehub.top | |
| Phone | +61730406132 |
| Post | 26 Pankhurst Cres, Gilmore ACT 2905, Australia |
| Website | dealvibehub.top |